Refund Policy

Refund and Return Policy

Overview

Our refund and return policy is valid for 5 days. If more than 5 days have passed since your purchase, unfortunately we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Certain types of goods are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers, or magazines

  • Intimate or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

To complete your return, a receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed automatically, and a credit will be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company (it may take some time before your refund is officially posted).

  • Contact your bank (processing time is often required).

If you have done all of this and still have not received your refund, please contact us at:
redouane.graphique@gmail.com

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at {email address} and ship your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, who will be informed of your return.

Need Help?

Contact us at redouane.graphique@gmail.com for questions related to refunds and returns.